Shipping, Exchange & Refund Policies

Shipping

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Domestic Shipping Policy 
1- Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2- Shipping rates
Shipping within Lebanon is free of charge.
3- Shipment Confirmation
You will receive a Shipment Confirmation email once your order has shipped.

International Shipping Policy
1- Shipment processing time
All orders are processed within 1-2 weeks. Orders are not shipped or delivered on weekends or holidays. If we are experiencing high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2- Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
For orders of books weighing between 0.5 and 5.00 KG, shipping fee is of 5 USD.
For orders of books weighing between 5.00 and 20.00 KG, shipping fee is of 10 USD.
3- Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

All Sales Final

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Refunds & Exchange
To be eligible for a refund or exchange, you must first send us an email within 7 days of receiving the book(s) at info@kaphbooks.com to alert us of the damage, then return the damaged item(s) to us. Upon receipt of damaged item(s), we will ship out a replacement if available. If not, we will refund the full purchase price of your item(s).

Exchange
We only exchange items if they are damaged. If you need to exchange it for the same item, send us an email at info@kaphbooks.com and return your item to us.

Refund
Refund is only eligible if the item you wish to exchange it with is not available.